Forecast renewals and predict churn risk
ChurnZero’s customer success software gives you the information you need to identify at-risk customers, see upsell opportunities quicker, and forecast revenue and renewals accurately.
“My dashboard shows me my current accounts in onboarding, any open escalations, a pie chart view of the general health of my clients divided by ChurnScore, upcoming renewals, changes in ChurnScore, etc. This dashboard has made me more organized in my daily activities, and I can’t imagine working without it now.”– Matt H.
Health scores
Keep an eye on customers at risk of non-renewal, and easily identify promoters. Use Health Scores (we call them ChurnScores) to trigger alerts, plays, and journeys automatically to increase engagement and mitigate risk. Read more.
Renewal and Forecast Hub
Purpose-built to help your CS team confidently predict retention and growth, Renewal Hub quantifies your direct influence on revenue, and ensures an accurate pipeline and strong results. Read more.
Success Insights
Powered by machine learning, Success Insights analyzes historical customer data to identify at-risk accounts and factors for risk, enabling your teams to be more data-driven and proactive in the success of your customers. Read more.
Customer Briefs
ChurnZero’s Customer Briefs, powered by Customer Success AI™, give you a customizable, holistic summary of any account’s attributes, health, usage, engagement, communications, and more with a single click. Read more.
Learn more
Get more details on all ChurnZero Customer Success software features.
Improve team productivity
Customer Success AI™
Increase automation and personalization across the customer lifecycle with Customer Success AI™. Read more.