The #1 Most-Loved Customer Success Software.
Change the game with automation, in-app communications, and Customer Success AI™ from the highest-rated and most-loved customer success software.
Your platform and partner for customer success.
Onboarding
Customer retention and churn prevention start at the beginning of a customer’s journey with your company during onboarding. The initial
interactions between your customer, your product, and your Customer Success team establish the groundwork to jumpstart success (or accelerate failure).
interactions between your customer, your product, and your Customer Success team establish the groundwork to jumpstart success (or accelerate failure).
Product Adoption
After you successfully onboard a customer, your job as a Customer Success team is not over. The next stage in the lifecycle is to encourage meaningful customer engagement to drive user adoption. Get your customers hooked on your value through deep understanding of their usage behaviors.
Renewal/Expansion
If you’re a subscription business, customer retention and account expansion are essential in driving your growth engine. Our solution arms Customer Success teams with the right insights to accurately forecast renewals and easily identify accounts with upsell and cross- sell opportunities.
Customer Insights
Our solution will enable your Customer Success team to create a holistic view of the customer. By pulling together data across the entire customer lifecycle you will own the single source of truth and will have the insights you need to step up and own the revenue number with confidence.
PLATFORM FEATURES
The highest-rated and most-loved customer success software.
Whether it’s getting in front of changing customer health, upcoming renewals, or expansion opportunities, ChurnZero’s customer success software helps Customer Success teams make the most of their time so they can focus on work that matters the most.
Customer Health Scores
Real-Time Alerts
Customer Journeys
Plays & Automation
In-App Communications
WalkThroughs
Surveys
Reporting
A Customer Success Software that
Integrates with the tools you use every day.
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Learn how we can help your business fight churn today.
2023 Customer Success Leadership Study
Get the latest CS benchmarks and trends.
Customer Success AI
Create content, synthesize data, and improve personalization with Customer Success AI.
ChurnZero gets top spot for current product offering
Read more in The Forrester Wave™: Customer Success Platforms, Q4 2023 Report